In the space of one year, 60,383 Nigerian telecom subscribers ported to other networks in search of improved services, according to the latest Mobile Number Portability (MNP) report from the Nigerian Communications Commission (NCC).
The data, covering October 2023 to October 2024, reveals increasing dissatisfaction among users and intensifying competition among network providers. 9mobile topped the chart for outgoing porting requests, with customers leaving in large numbers due to perceived service quality issues.
The network experienced a significant outflow in September 2024, contributing to a monthly total of 7,886 ported numbers across all providers. Globacom recorded the second-highest subscriber losses, with a peak outflow of 455 users in February 2024.
Despite its reputation for competitive data pricing, Glo’s retention strategies appear insufficient to prevent customer churn, as subscribers continue to seek alternatives.
As the market leader, MTN saw varied subscriber losses throughout the year. While its strong market presence provides stability, the data highlights the need for consistent improvements in customer experience.
Airtel recorded the least number of outgoing subscribers, showing strong retention capabilities. Its lowest porting-out figure was in October 2023, with just 18 users leaving the network, a testament to its reliable services and customer-focused approach.
