The Federal Government has unveiled the revised Service Charter of the Pension Transitional Arrangement Directorate (PTAD).
This introduces a new framework aimed at improving service delivery and strengthening accountability in the pension system.
The revised document, themed “Renewed Commitment to Service Excellence,” sets out clear service standards designed to provide quicker, more reliable, and people-centred services to pensioners across the country.
It also focuses on four key areas: performance metrics, quality commitment, stakeholder feedback, and clarity of access.
A statement from the Ministry of Finance described the development as a major step in the government’s ongoing pension reforms.
“As the Federal Government continues to prioritize pension reforms, this revised Service Charter marks a significant step towards enhancing the lives of Nigeria’s senior citizens,” the statement noted.
Speaking at the launch in Abuja on Wednesday, the Minister of State for Finance, Doris Uzoka-Anite, said the Service Charter goes beyond a technical document, describing it as a social contract that puts the welfare of retirees at the centre of government action.
