The Nigerian Electricity Regulatory Commission says it received 1,220,245 complaints through its customers’ complaints units in 2023, adding that metering and overbilling of power users accounted for the highest complaints.
According to a report by the commission on Monday, the complaints bothered on metering, overbilling, disconnection, service interruption, delay in reconnection, load shedding, and voltage interruptions, among others.
“The total number of complaints received across all Discos (distribution companies) in 2023 was 1,220,245. Ibadan and Port Harcourt Discos received the highest complaints (207,216 and 205,054 representing 16.98 per cent and 16.80 per cent of total complaints respectively).
“In comparison, Aba and Yola Discos had the lowest complaints (4,029 and 11,930 representing 0.33 per cent and 0.98 per cent of the total complaints respectively).
“Cumulatively, 1,156,553 were resolved yielding a resolution rate of 94.78 per cent. The most common issues among the complaints received by Discos during the year were metering (53.09 per cent), billing (16.30 per cent), and service interruption (8.16 per cent). These three (complaints categories cumulatively accounted for 77.55 per cent of the total complaints in the year,” the report stated.
