The Nigerian Communications Commission (NCC) has introduced new regulations which mandates all telecommunication operators to restrict the number of available tariff plans to a maximum of seven.
Effective immediately, telecom operators are mandated to reduce the complexity of their tariff plans and bundles limiting the total number to 100.
The executive vice-chairman of the NCC, Aminu Maida, emphasised the importance of clear and understandable information for consumers, saying, “The guidelines aim to enhance transparency, improve consumer understanding, and foster fair competition amongst licensees of the commission. Full disclosure of all tariff components and conditions is mandatory.”
To enhance consumer understanding, operators are expected to provide clear and detailed information about all tariff components and conditions.
Promotional offers are now required to be stand-alone products with clear terms and validity periods.
The commission has also introduced a stricter approval process for promotional elements which now requires prior authorisation and operators are expected to submit reports detailing their tariff plans, bundles, promotions and service quality metrics.
“Develop and submit detailed migration plans to transition subscribers smoothly to new tariff plans, without loss of service quality or benefits,” the regulator mandated.
