Federal Competition and Consumer Protection Commission (FCCPC), yesterday, revealed that over N10 billion was recovered for consumers whose rights were breached across key sectors of the economy.
The commission, in its updated data on consumer complaints covering March to August, 2025, stated that 9,091 complaints were resolved during the reporting period –reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress.
Commenting on the findings, Executive Vice Chairman/Chief Executive, FCCPC, Tunji Bello, said, “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services.
“However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”
The data covers consumer grievances ranging from unfair charges, service failure, unauthorised deductions, deceptive marketing, poor disclosure of terms, product defects, and failure to provide redress within acceptable timelines.
The findings provided insight into the patterns and prevalence of consumer dissatisfaction across 30 sectors, led by banking (3,173 complaints), Fast Moving Consumer Goods (FCMG) (1,543), fintech (1,442), and electricity (458).
