Telecom firms are currently in the eye of the storm as the federal government cranks up pressure on them to improve their services, especially after enjoying a recent 50 per cent hike in tariffs.
In response to subscribers’ yearning, the Nigerian Communications Commission (NCC) has rolled out a fresh strategy aimed at tightening regulation of the industry, boosting services, transparency and ultimately improving consumer confidence.
At a media interactive session in Lagos at the weekend, NCC Executive Vice-Chairman and Chief Executive Officer, Aminu Maida, said the era of hiding under technical jargons is over.
He added that the traditional enforcement framework would be replaced by a hybrid model that combines regulation with public disclosure of operator performance.
He said: “The era of hiding behind technical jargon and unverified claims is over.
“We are putting the numbers in the public domain. Nigerians will clearly see which networks are delivering and which are failing,” Maida warned.
“This marks a new era of accountability in Nigeria’s telecom sector. Consumers deserve transparency, quality and security and that is exactly what we intend to deliver.”
