The Nigerian Export Promotion Council (NEPC) says it now has a 24-hour dedicated centre to respond to exporters complaints and challenges as part of efforts to boost export growth.
Executive Director and Chief Executive Officer of NEPC, Nonye Ayeni made the disclosure in Abuja at the 2024 Customer Service week tagged “Above and Beyond: The Customer Centric Approach” which was organised by the council yesterday.
In her presentation, the ED stated that “The NEPC now has dedicated email and call centers to address challenges which exporters face in their different businesses,” According to her “All complaints are received within 24hrs and forwarded to departments and units responsible to address it within the shortest possible time,”
She added that one of the challenges of export has been adhering to international standards, a step which the NEPC has taken to ensure adherence to standards to avoid export reject.
Delivering the keynote address, Mike Ikupolati, a professor of insurance and management, noted that the business environment has become dynamic as a result of technological advancements, adding that business and organization must create and sustain competitive advantages to survive.
